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SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Into The Willows' Shipping Policy section. This is where you can learn all about the shipping methods and payments. We believe in transparent and reliable shipping to ensure your orders reach you safely and in a timely manner.

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For any ready to buy items, we aim to use Royal Mail as our main delivery provider, so you will only be charged their standard rates for the relevant size of the item/s and depending on the shipment option chosen when ordering.

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Please be aware that any made-to-order items can take around 4-5 weeks for completion, sometimes this will be less or more, but this would be confirmed with you at order stage.

For these orders we aim to use Royal Mail Tracked or Signed for delivery options, to ensure extra security and comfort for you, for something so personal.

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To start with, I am mainly shipping to the UK, with the plan to offer shipment globally in the near future. However if you want to order something and are based outside of the UK, please contact me directly to discuss this further.

RETURN & EXCHANGE POLICY

At Into The Willows, I want you to shop with confidence and our Return & Exchange Policy is designed to provide you with peace of mind. Whether you've changed your mind about a purchase or are dissatisfied with a product, we believe in fair and straightforward policies to try and ensure your satisfaction.

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For any ready-to-buy items, we can accept returns or exchanges where possible.


However due to the nature of any personalised or made-to-order items, these cannot be returned or refunded. Though please contact me if you do have any issues.

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